Return & Refund Policy

1. Overview

At Epsne peinters, we want you to be completely satisfied with both the physical products purchased from our shop and the remote technical assistance services you receive. This Return & Refund Policy explains your rights and options regarding returns, cancellations, and refunds.

Please read this document carefully before making purchases or booking services on our website epsnepeinters.online.

2. Physical Product Returns (Shop Purchases)

If you purchase a printer or hardware accessory from our storefront, the following return guidelines apply:

• Return Window: You have 30 calendar days from the date of delivery to request a return.
• Item Condition: To be eligible for a return, the product must be unused, in the same physical condition that you received it, and in its original retail packaging with all manuals, cables, and accessories included.
• Proof of Purchase: A copy of your order confirmation or receipt is required to process any return.

3. Service Refunds (Technical Assistance)

We stand behind the quality of our remote setup and diagnostic services:

• Resolution Guarantee: If our remote setup specialists are unable to diagnose or resolve your reported printer issue, you are entitled to a full refund of any diagnostic fees paid.
• cancellation: Service bookings can be cancelled free of charge up to 24 hours before the scheduled appointment. Cancellations made within 24 hours of the appointment may incur a small reservation fee.

4. How to Request a Refund

To initiate a return or request a service refund, please contact our support desk directly via email at support@epsnepeinters.online. In your request, please include:

• Your full name and contact information.
• Your order number or support ticket reference ID.
• A brief explanation of why you are requesting a return or refund.

5. Refund Processing

Once your return package is received and inspected (for physical goods) or your service ticket is reviewed by our engineering audit team, we will send you an email confirmation regarding approval or rejection of your refund.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or payment method within 5 to 7 business days, depending on your bank's processing times.

6. Customer Support

For any questions regarding returns, cancellations, or refunds, please reach out to us at support@epsnepeinters.online or visit our corporate office at 501 NW 8th St, Florida City, FL 33034, USA.